CLOTHING FAQs and Privacy Policy
Can I order over the phone?
No, I am afraid we only take orders online. However, if you are experiencing difficulties please get in touch at and we will be happy to get back to you.
Payments and order process
You will receive an order confirmation email from within 12 hours of your order being placed. If you have not received this email, please check your junk mail.
Your payment will be taken once your order has been placed.
If for any reason you need your order number you will find it in the order confirmation email, emailed to the email address you registered.
Can I add items to an existing order?
Unfortunately, we do not allow you to add items to an existing order if your order has been processed and dispatched. This also means that we cannot change your order at this point in the process.
Can I cancel an order once it has been placed?
Please get in touch if you need to cancel an order. Unfortunately, if your order has already been fulfilled we cannot cancel it, but you can return it within 14 days of dispatch.
PAYMENTS
Are my payments secure and private?
Your payments are completely secure and we will not disclose your personal details to any third parties.
DELIVERIES
What delivery options do you offer in the UK?
There are different delivery options you can choose from:
• Delivery to your home (or any other address of your choice)
• Standard delivery for items under 250 grams costs £2 and delivers in 3-5 working days. Small parcels for items up to 1kg costs £3.75.
What happens if I’m not at home when you deliver my order?
Fear not. If you are not at the specified delivery address when delivery is attempted, the carrier should leave a ‘while you were out’ card. This card will give you the information you need to collect your parcel, or have it redelivered elsewhere.
Can I change my delivery address after my order has been dispatched?
Unfortunately no. Once an order has been dispatched, the delivery address cannot be changed. This is because your order has already been packed and may have left.
Can I track my order?
You will receive a tracking number with your shipment email.
Which countries do we deliver to?
We currently deliver to the UK, Ireland, Europe, Australia, United States of America and Canada. International deliveries need to be tracked and signed to avoid lost goods.
RETURNS
How do I return an item?
If you are not completely happy with your purchase you can return it to us by post within 14 days from the day the parcel is dispatched. You will be credited with the value of your returned product to your original method of payment. Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been used.
Beth Campagna Fitness Ltd
Aramena
Badsey Fields Lane
Badsey
Worcs
WR11 7EX
Our Privacy Policy
We receive, collect and store any information you enter on its website or provides it in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
1 To provide and operate the Services;
2 To provide our Users with ongoing customer assistance and technical support;
3 To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4 To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5 To comply with any applicable laws and regulations.
bethfitness.com is hosted on the Shopify platform. Shopify provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify and MailerLite's data storage, databases and the general Shopify applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Shopify and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at or send us mail to Beth Campagna, Aramena, Badsey Fields Lane, Badsey, WR11 7EX.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to Beth Campagna, Aramena, Badsey Fields Lane, Badsey, WR11 7EX